3Cs in Construction
3Cs in Construction

3Cs in Construction: Communication, Collaboration and Connecting Workflows

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Introduction

 

Miscommunication has been one of the biggest problems in the construction industry. When the methods of communication aren’t properly planned, it later becomes a challenge for a project leads to relay instructions to his members or a member reporting progress or problem to the leader. Consequently, the project will suffer from delays and the team may face issues and misunderstandings that stop productivity.

When construction collaboration is strong, team members pool their knowledge and resources to prioritize reaching shared goals dictated by the budget and timeline of the entire process rather than their individual goals. This, of course, ultimately, is the ideal way to managing construction. We will also provide actionable and practical tips to enhance communication between the office and the field, bridging coordination on the whole.

Learn more here.

Statistics On Construction Communication

When it comes to managing construction projects, communication is vital to project success and completion. Poor communication is one of the top reasons construction projects fail. In fact, it’s the reason one-third of the time, according to the Project Management Institute (PMI). From miscommunication to failing to communicate, poor communication is detrimental to any project, even if it succeeds in the end.

Look at it this way: of the projects with minimally effective communication, just 37% of those are done on time, 48% are completed within budget, and 52% meet their original goals. That’s opposed to projects with highly effective communication– 71% of which finish on time, 76% are completed within budget, and 80% meet their original goals. These statistics prove that clear and proper communication is vital for a construction project to have the best possible outcome. 

Additionally, teamwork between field and office in construction begins with excellent communication. The two parties must share confidential information in a timely fashion to get the best results. The flow of data between the office and job site is critical to a project, and any drawback in communication creates avoidable and unwanted stressors in managing construction.

Importance of Connection in a Divided Industry

Miscommunication and conflict on the job site are nothing to be surprised about. But although it’s nothing new, it doesn’t mean it’s one you just have to accept it. No one needs the stress that these two problems bring into a construction project. Additionally, they also happen to be very expensive. One research reported that the average cost of a conflict on a job site was $10,948.00! And that was just the average. A conflict might even cost you hundreds and thousands of dollars if not handled promptly and correctly.

Office and field communication is critical to a well-run project. However, countless times it feels like office and field teams operate their world. The office people may never foot on a construction job site because they are not required to do so. At the same time, workers in the field may never decipher the back-end intricacies of collaborating with different designers, architects, engineers, suppliers, and owners- all at the same time.

While office personnel is integral to coordinating nearly all aspects of the project behind the scenes, at the same time, without the skillset and dedication of the boots on the ground, nothing will ever get finished or done right. Each discipline contributes its talents to the construction project, and it’s vital to strengthen the respect and trust between the different players.

Challenges of Unclear Team Collaboration

Construction is a very competitive industry, and each project stakeholder wants the most significant part of the project outcome. As a result, team members are frequently more motivated to meet short-term individual goals instead of the project’s long-term end goal. The majority of contracts, especially if teams work with traditional delivery methods such as the design-bid-build method, identify how to work on individual aspects of the job but don’t explore how it ties together. This dilemma gives team members different and often scattered perspectives that foster opposing solutions.

Inequality, poor communication, incompleteness, and litigation hardly ever lead to great partnerships. Still, many companies suffer from the status quo because they are daunted by the side effects of drifting away from the system and 100% committing to collaboration and construction.

One of the common contention points experienced between the jobsite and the office is the barrier in communication regarding what’s going on in the field at any given point in time. When office and field communication breaks down, you’ll experience:

  • Loss of Data: If the worker on-site fails to report instances, the information will never make it to the main office or the master file. This slight overlook hinders the whole construction team’s ability to work effectively or analyze what changes could be implemented for better productivity.
  • Schedule Delays: More than costing good work relationship, disconnection can also cost time. Moreover, scheduling conflicts can also push the completion schedule back substantially.
  • Loss of Profit: A lack of up-to-date construction information can result in errors and more rework to get done. This can also be translated into additional materials, more staff hours, unnecessary costs, and less profit.

Now that we’ve addressed the downside of disconnected construction teams, what steps are needed to be taken to bridge the gap between the field and office to enhance data flow, improve timelines and prevent budget loss? Here are some of the common difficulties construction professionals encounter in managing projects:

1. Confusion On Site

Miscommunication can lead to all sorts of issues onsite. One of the most significant troubles it can cause is confusion, which can hit anyone (from field workers to major stakeholders) and negatively impact the project in many different ways.

Reporting that’s incomplete, inconsistent, unclear, and late can produce other mistakes that turn into delays and cost overruns.

This is why keeping messages clear and concise is essential. They should be short, simple, and direct to avoid or at least lessen confusion.

Also, it’s always preferred to communicate in real-time. Ensure that everyone is in the loop and on the same page to lessens mistakes from happening.

2. Project Delays

Delays are one of the worst things to happen on a project. When one thing falls through, it can start a domino or chain effect that progressively accumulates delays. A significant culprit for this problem in construction is poor communication.

Delayed information flow, unclear messages, and talking to the wrong person are just some forms of bad communication that can result in wrong interpretation or confusion. Subsequently, these can cause mistakes and delays.

It would help if you used a construction planner to keep track of tasks, jobs, deadlines, goals, and workers for the project’s duration. Then, regularly update all who are involved in the project.

3. Overspending and Exceeding Budgets

Mistakes and delays cost a project a lot of money. PMI says that more than half of all project budget risk is because of ineffective communication and poor time management to communicate with the team. 

More often than not, miscommunication and poor communication result in additional and unnecessary expenditure. Because of an issue caused by miscommunication, the project would have to let out money (and time) in order to rectify the mistake.

For instance, the project and procurement manager decide on a change of building material but have failed to communicate it in a timely fashion. Chances are you’ll have to eat the cost of the wrong material and purchase the right one.

Sometimes, the terminology is the reason for mix-ups. Perhaps the term used by the vendor is not the same as what you use onsite.

4. Safety Risks

Construction is already a dangerous, high-risk industry to work in, but ineffective communication increases the risks.

Construction sites are riddled with opportunities for injuries, such as tripping or falling hazards, the collapse of scaffolding, and open wires. In the US, around 900 fatal and more than 200,000 non-fatal construction incidents are reported each year, making the industry’s fatality rate higher than the national average for all industries. 

While the industry is full of safety risks, you’ll find that inadequate safety communication is behind it all. Three common causes of poor safety training include:

  • Workers disengage during safety training because they are unfamiliar with the terminologies.
  • Workers think it’s easier to play it safe because they are afraid of being criticized for pointing out potential hazards when they discover them. Without bringing to light this information, the issue will not be handled.
  • Most of the time, workers perceive communication about safety as negative. This stems from their experiences or observations that only bad situations are discussed, while the good they do are disregarded.

If safety communications got the workers speaking the same language and are on the same track, work-related injuries could be prevented. Furthermore, team morale, productivity, the budget, and schedules won’t be compromised.

5. Problem with Stakeholders

There are multiple stakeholders involved in every construction project. From the clients to investors, from general contractors to the workers, each one is integral to the project. More than that, the success of the project heavily depends on the effective and comprehensive information exchange among them.

When there is failure to communicate, in serious instances, disputes can happen as a result of poor communication (which is one of its leading causes). And delays in the project are not the only adverse effect of disputes. In some instances, when clients are particularly unhappy with how things were handled, your reputation in construction can be sullied. That’s why you should regularly update stakeholders with factual and accurate information.

Reasons To Incorporate Connected Workflow in Your Business

Fostering construction and collaboration should be implemented from day one, with each team member on the same page. Giving everyone clear job role descriptions, managing tasks are easier, and making it obvious how those tasks contribute to the whole creates an appreciation for and reliance on other members, contractors, and stakeholders rather than oppositions and misunderstanding.

As a result, this leads to:

  • Reduces wasted three major resources– manpower, money, and time
  • More satisfied clients and project stakeholders
  • Better company reputation
  • More repeated clients and referrals
  • Fewer construction punch list and rework
  • On-time project delivery schedule
  • Projects stays on budget
  • Higher ROI or return of investment

Successful collaboration stems from streamlined workflows. Every member of the construction team knows their role, knows who or where to get the information they need, feels safe completing their responsibilities, and allows others to finish theirs. To be more specific, collaborative construction does the following:

1. Boost Internal Trust

Trust is generally the foundation of good team collaboration. In its absence, individuals and companies tend to prioritize their individual tasks and goals, which are often at the expense of others. As we’ve said before, this type of trust gap is one of the most common reasons for cost overrun.

2. Easy and Convenient

Collaboration should not be extraneous from the team’s regular job duties; it won’t happen if it’s hard to do. Contrarily, successful collaboration is easy. It allows members of the team to collaborate at the same time, naturally. Seamless collaboration is usually the result of an intelligent application of approaches and tools, again discussed below.

3. Inclusive, not Exclusive

Real collaboration should be grounded on inclusivity. Most of the research and thought leadership in today’s time shows that inclusivity is a better strategy for growth than exclusivity, which frequently leads to stagnation. Typically, this is referring to diversity with regards to background, age, ethnicity, and experience. However, inclusivity is also important when it comes to access to information. When information is strictly controlled, no one is well-served.

4. Depends on Roles and Responsibilities

In addition to bridging all team members, for collaboration to be a success, there have to be clear roles and responsibilities established. Everyone should know which duties they are responsible for, and workflows and systems should be set up to where each person involved knows the subsequent chain of command.

5. Foster High-Quality Communication

It’s vital to understand that communication is the key to collaboration. 

Intelligent, successful construction companies avoid this by setting up cloud-based, easily accessible construction scheduling software that makes it easy to upload and download files and documents, view them in real-time, make necessary updates, request information, ask and answer questions, interact with the platform off of WiFi and in a remote setting, and more. But, of course, at every step of the way, communication must be prioritized.

7 Ways to Bridge Communication Gap to Boost Productivity